Refund Policy for Big Panda Entertainment
At Big Panda Entertainment, we want you to be completely satisfied with your purchase. We understand that there may be times when you need to return a product, which is why we have developed the following refund policy:
1 No Refunds Policy
All sales made through the Big Panda Entertainment website are final. We do not offer refunds or exchanges for any products purchased on our website, including digital downloads, subscriptions, and physical merchandise.
2 Defective or Damaged Products
In the unlikely event that a product you receive from us is defective or damaged, please contact our customer service team within 7 days of receiving the product. We will work with you to replace the defective or damaged product, provided that you provide us with proof of the defect or damage.
3 Shipping Issues
If you experience any issues with the delivery of your order, please contact our customer service team as soon as possible. We will work with the carrier to resolve any delivery issues and ensure that you receive your order in a timely manner. However, we are not responsible for any shipping costs or delays caused by the carrier.
4 Changes to Orders
Once an order has been placed on our website, it cannot be changed or canceled. Please double-check your order before submitting it to ensure that it is accurate.
5 Contact Us
If you have any questions or concerns regarding our refund policy, please contact our customer service team for assistance.
We appreciate your business and hope that you enjoy our products. If you have any questions or concerns regarding our refund policy, please do not hesitate to contact us.